The Salvation Army’s Brockenhäuser in Switzerland Operates as Largest Second-Hand Retailer

The Salvation Army operates one of the largest second-hand retail networks in Switzerland through its Brockenhäuser, with the Brockenhaus der Heilsarmee in Einigen (BE) spanning 2400 square meters. The organization runs approximately 20 branches across the country, employing 270 individuals. These stores serve as a reflection of societal trends, where items no longer desired by some find new purpose for others. What was once considered a social stigma is now embraced by a diverse customer base.

A woman recently delivered several boxes filled with CDs, tealights, and clothing to the Brockenhaus, explaining that the items belonged to a friend who was clearing her apartment. She expressed satisfaction that these goods would find new homes rather than being discarded. This sentiment underscores the role of the Salvation Army’s thrift stores in promoting reuse and reducing waste.

Andreas Stettler, managing director of brocki.ch, highlights the dual impact of the Brockenhäuser. He states that the Salvation Army reinvests all profits into social projects, while the second-hand retail model supports the circular economy. This approach aligns with broader environmental and economic goals, emphasizing sustainability through reuse.

Anna Knutti, a researcher at the Bern University of Applied Sciences, acknowledges the positive trend toward second-hand shopping but cautions that true sustainability may lie in reducing overall consumption. She notes that affordable prices in Brockenhäuser could inadvertently encourage more purchases, such as buying ten T-shirts instead of one. This raises questions about the balance between accessibility and responsible consumption.

The pricing structure in Brockenhäuser is intricate, as each item is unique and must be individually assessed for sale. Employees face challenges in distinguishing branded goods from imitations or identifying hand-painted ceramics from mass-produced items. To address these complexities, the Salvation Army has introduced a two-year professional training program for its staff, enhancing their ability to evaluate and manage inventory effectively.

The organization’s commitment to ethical practices extends beyond retail operations. By investing profits in social initiatives, the Salvation Army demonstrates a dedication to community welfare and environmental stewardship. This model reflects a broader mission of care, justice, and sustainability, rooted in the principles of serving others and preserving resources.

Source: Read the original report (translated from German)